Let’s face it: your organization cannot provide a high-quality product or service if it gets substandard quality products or services from your supply chain. If quality is so strategically important and procurement activity contributes heavily to quality, supply chain quality improvement should be one of your top priorities and core competencies. As a modern procurement professional, you need to quickly get up to speed on quality improvement practices.

Improving Quality in the Supply Chain will teach you the quality assurance practices necessary to interact with quality professionals and engineers in your organization and at suppliers so that your organization can have the quality advantage that it needs to succeed. Upon completing this course, you will be able to:

  • Lead your organization through the four phases of a supply chain quality improvement program
  • Apply the critical requirements for starting a supply chain quality improvement program
  • Calculate the cost of poor quality and use it in your sourcing decisions
  • Measure supply chain quality performance, including benchmarks for leading-edge quality
  • Observe and interview suppliers to learn about their quality programs
  • Evaluate and structure inspection programs, including disadvantages of inspections as a quality assurance method, determining sample sizes, and estimating probabilities of accepting defective goods
  • Understand quality assurance terminologies, such as parts per million (ppm), AQL, and more
  • Apply quality assurance statistics and process capability indices to evaluate suppliers’ quality capabilities
  • Apply Statistical Process Control and control charts in working on quality programs with your suppliers
  • Understand what ISO9001 is, what it is not, and why it matters to a supply chain professional like you
  • Understand how quality improvement programs like Lean, Six Sigma, and Lean Six Sigma can be used in your supply chain
  • Apply quality principles and tools like value stream mapping, the “Five S’s of Lean,” process mapping, Ishikawa/fishbone diagrams, failure mode effect analysis, and Poka-Yoke to supply chain quality improvement programs

This is a self-paced course with no instructor-led forum and you have 60 days from registration to complete all course elements. It should take you approximately 8 hours to review the material and take any quizzes. All readings are provided in the course.

This course has been pre-approved for 8 CEHs.